A study on the impact of communication system on interpersonal conflict

The purpose of this study is to survey the effect of organizational communication system on the conflict in management institutions based in NCR region. The study is based descriptive and correlation research design. The employees working in management institutions in NCR region were included in the sample for this study (N=137). A self made questionnaire along with a demographic sheet was used as investigation instruments. Validity of study instrument was confirmed through opinions of professors, assistant professors and lecturers; working in different management institutions in NCR region. The reliability of the measuring instruments was calculated by cronbach's alpha coefficient. Descriptive statistics (frequency distribution, percentage, mean and standard deviation) and inferential statistics (Binomial test, chi square test, Spearman coefficient tests, Mann-Whitney U and Kruskal-Wallis tests) were used in the study. Based on the result of chi square test, there is significant difference between organizational communication system and interpersonal conflict. The most of participants evaluate communication in an informal way and pointed out that the communication channels were not open. Based on the result of binomial test, interpersonal conflict was found existing in different management institutes in NCR region.