Patient Utilization of Online Information and its Influence on Orthopedic Surgeon Selection: Cross-sectional Survey of Patient Beliefs and Behaviors

被引:4
|
作者
Hoang, Victor [1 ]
Parekh, Amit [1 ]
Sagers, Kevin [1 ]
Call, Trevor [1 ]
Howard, Shain [1 ]
Hoffman, Jason [1 ]
Lee, Daniel [1 ]
机构
[1] Valley Hosp Med Ctr, 620 Shadow Lane, Las Vegas, NV 89106 USA
关键词
orthopedics; practice management; physician selection; internet reviews; patient decision; practice; patient online review; social media; physician perception; patient choice; health literacy; HEALTH LITERACY; SOCIAL MEDIA; COMPREHENSION;
D O I
10.2196/22586
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
Background: Patient attitudes and behavior are critical to understand owing to the increasing role of patient choice. There is a paucity of investigation into the perceived credibility of online information and whether such information impacts how patients choose their surgeons. Objective: The purpose of this study was to explore the attitudes and behavior of patients regarding online information and orthopedic surgeon selection. Secondary purposes included gaining insight into the relative importance of provider selection factors, and their association with patient age and education level. Methods: This was a cross-sectional study involving five multispecialty orthopedic surgery groups. A total of 329 patients who sought treatment by six different orthopedic surgeons were asked to anonymously answer a questionnaire consisting of 25 questions. Four questions regarded demographic information, 10 questions asked patients to rate the importance of specific criteria regarding the selection of their orthopedic surgeon (on a 4-point Likert scale), and 6 questions were designed to determine patient attitude and behaviors related to online information. Results: Patient-reported referral sources included the emergency room (29/329, 8.8%), friend (42/329, 12.8%), insurance company (47/329, 14.3%), internet search/website (28/329, 8.5%), primary care physician (148/329, 45.0%), and other (34/329, 10.3%). Among the 329 patients, 130 (39.5%) reported that they searched the internet for information before their first visit. There was a trend of increased belief in online information to be accurate and complete in younger age groups (P=.02). There was an increased relative frequency in younger groups to perceive physician rating websites to be unbiased (P=.003), provide sufficient patient satisfaction information (P=.01), and information about physician education and training (P=.03). There was a significant trend for patients that found a surgeon's website to be useful (P<.001), with the relative frequency increased in younger age groups. Conclusions: This study shows that insurance network, physician referrals, appointment availability, and office location are important to patients, whereas advertising and internet reviews by other patients were considered to be not as helpful in choosing an orthopedic surgeon. Future studies may seek to identify obstacles to patients in integrating online resources for decision-making and strategies to improve health-seeking behaviors.
引用
收藏
页数:9
相关论文
共 50 条
  • [1] Health Literacy in an Orthopedic Trauma Patient Population: A Cross-Sectional Survey of Patient Comprehension
    Kadakia, Rishin J.
    Tsahakis, James M.
    Issar, Neil M.
    Archer, Kristin R.
    Jahangir, A. Alex
    Sethi, Manish K.
    Obremskey, William T.
    Mir, Hassan R.
    [J]. JOURNAL OF ORTHOPAEDIC TRAUMA, 2013, 27 (08) : 467 - 471
  • [2] The Effect of an Orthopaedic Surgeon's Attire on Patient Perceptions of Surgeon Traits and Identity: A Cross-Sectional Survey
    Goldstein, Stephanie D.
    Klosterman, Emma L.
    Hetzel, Scott J.
    Grogan, Brian F.
    Williams, Kathryn L.
    Guiao, Ronald
    Spiker, Andrea M.
    [J]. JOURNAL OF THE AMERICAN ACADEMY OF ORTHOPAEDIC SURGEONS GLOBAL RESEARCH AND REVIEWS, 2020, 4 (08):
  • [3] Factors affecting orthopedic residency selection: a cross-sectional survey
    Strelzow, Jason
    Petretta, Robert
    Broekhuyse, Henry M.
    [J]. CANADIAN JOURNAL OF SURGERY, 2017, 60 (03) : 186 - 191
  • [4] Cannabis for pain: a cross-sectional survey of the patient information quality on the Internet
    Ng, Jeremy Y.
    Dzisiak, Darragh A.
    Saini, Jessica B.
    [J]. JOURNAL OF CANNABIS RESEARCH, 2021, 3 (01)
  • [5] Cannabis for pain: a cross-sectional survey of the patient information quality on the Internet
    Jeremy Y. Ng
    Darragh A. Dzisiak
    Jessica B. Saini
    [J]. Journal of Cannabis Research, 3
  • [6] IMMUNOTHERAPY PATIENT EXPERIENCE: A CROSS-SECTIONAL SURVEY OF PATIENT KNOWLEDGE, EXPECTATIONS, AND INFORMATION SEEKING STRATEGIES
    Potts, Maryellen
    Fleer, Ryan
    Dionisi, Leah
    Wulf-Burchfield, Elizabeth
    [J]. ONCOLOGY NURSING FORUM, 2022, 49 (02) : 53 - 53
  • [7] Patient Beliefs on Antibiotic Prescribing in Primary Care: A Cross-Sectional Survey in Saudi Arabia
    Fallatah, Mohammed S.
    Alzahrani, Abdulaziz A.
    Alghamdi, Ghassan S.
    Sadagah, Mohannad M.
    Alkharji, Turki M.
    [J]. CUREUS JOURNAL OF MEDICAL SCIENCE, 2023, 15 (04)
  • [8] Variability in orthopedic surgeon treatment preferences for nondisplaced scaphoid fractures: A cross-sectional survey
    Paulus, Megan Carroll
    Braunstein, Jake
    Merenstein, Daniel
    Neufeld, Steven
    Narvaez, Michael
    Friedland, Robert
    Bruce, Katherine
    Pfaff, Ashley
    [J]. JOURNAL OF ORTHOPAEDICS, 2016, 13 (04) : 337 - 342
  • [9] Patient experience of diagnosis and management of spontaneous intracranial hypotension: a cross-sectional online survey
    Cheema, Sanjay
    Joy, Clare
    Pople, Jenny
    Snape-Burns, Jessica
    Trevarthen, Tamsin
    Matharu, Manjit
    [J]. BMJ OPEN, 2022, 12 (01):
  • [10] Ethical conflicts in patient care situations of community pharmacists: a cross-sectional online survey
    Wernecke, Kathrin
    Nadolny, Stephan
    Schildmann, Jan
    Schiek, Susanne
    Bertsche, Thilo
    [J]. INTERNATIONAL JOURNAL OF CLINICAL PHARMACY, 2024,