Customer experience management for water utilities. Marketing urban water supply

被引:0
|
作者
Katko, Tapio S. [1 ]
Rajala, Riikka P. [1 ]
机构
[1] Tampere Univ Technol, Tampere, Finland
关键词
D O I
10.1177/1087724X18820014
中图分类号
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要
引用
收藏
页码:228 / 230
页数:3
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