Customer satisfaction and future financial performance discussion of are nonfinancial measures leading indicators of financial performance? Are analysis of customer satisfaction

被引：29
|
作者：
Lambert, RA [1 ]
机构：
[1] Stanford Univ, Stanford, CA 94305 USA
来源：
JOURNAL OF ACCOUNTING RESEARCH | 1998年 / 36卷
关键词：
D O I：
10.2307/2491305
中图分类号：
F8 [财政、金融];
学科分类号：
0202 ;
摘要：
[No abstract available]
引用
收藏
页码：37 / 46
页数：10
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