Transforming Last-Mile Logistics: Opportunities for more Sustainable Deliveries

被引：32

作者：

Bates, Oliver ^{[1
]}

Friday, Adrian ^{[1
]}

Allen, Julian ^{[2
]}

Cherrett, Tom ^{[3
]}

Mcleod, Fraser ^{[3
]}

Bektas, Tolga ^{[3
]}

ThuBa Nguyen ^{[3
]}

Piecyk, Maja ^{[2
]}

Piotrowska, Marzena ^{[2
]}

Wise, Sarah ^{[4
]}

Davies, Nigel ^{[1
]}

机构：

[1] Univ Lancaster, Lancaster, England

[2] Univ Westminster, London, England

[3] Univ Southampton, Southampton, Hants, England

[4] UCL, London, England

来源：

PROCEEDINGS OF THE 2018 CHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS (CHI 2018) | 2018年

基金：

英国工程与自然科学研究理事会;

关键词：

last-mile logistics; sustainability; life-style couriers; mixed-methods; logistics infrastructure; e-commerce; parcel sector; on-demand economy; gig-economy; smart city; environmental and social justice; URBAN FREIGHT; TRANSPORT; IMPACTS;

D O I：

10.1145/3173574.3174100

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver effectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics.

引用

页数：14

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