Reviews Meet Graphs: Enhancing User and Item Representations for Recommendation with Hierarchical Attentive Graph Neural Network

User and item representation learning is critical for recommendation. Many of existing recommendation methods learn representations of users and items based on their ratings and reviews. However, the user-user and item-item relatedness are usually not considered in these methods, which may be insufficient. In this paper, we propose a neural recommendation approach which can utilize useful information from both review content and user-item graphs. Since reviews and graphs have different characteristics, we propose to use a multi-view learning framework to incorporate them as different views. In the review content-view, we propose to use a hierarchical model to first learn sentence representations from words, then learn review representations from sentences, and finally learn user/item representations from reviews. In addition, we propose to incorporate a threelevel attention network into this view to select important words, sentences and reviews for learning informative user and item representations. In the graph-view, we propose a hierarchical graph neural network to jointly model the user-item, user-user and item-item relatedness by capturing the first- and secondorder interactions between users and items in the user-item graph. In addition, we apply attention mechanism to model the importance of these interactions to learn informative user and item representations. Extensive experiments on four benchmark datasets validate the effectiveness of our approach.