Online mathematics supports in lieu of university tutorials during COVID-19: student and lecturer perspectives

When the first national lockdown due to the COVID-19 pandemic occurred, all higher educational institutions in Ireland moved to remote learning and have effectively remained in this mode ever since. The situation presented enormous challenges for many mathematics lecturers who had not delivered lectures or tutorials online before. This study looks closely at what a traditional (in-person) mathematics tutorial encompasses and examines learners' needs with respect to support within a remotely delivered module. The work focuses on how well various formats of remote support address the affordances of the traditional in-person tutorial. The range of support formats explored here includes live tutorials, written homework with feedback, group work via breakout rooms in Zoom, a discussion forum and instant formative feedback through Canvas quizzes and the e-assessment tool Numbas. The effectiveness of the different formats of remote support is assessed through examining student engagement and student and lecturer feedback. Six student cohorts, of levels ranging from first year to MSc level, across three different departments, taking either a mathematics or statistics module, participated in the study and were surveyed on their experience and future preferences. The work highlights some of the key issues surrounding remote support within mathematics modules and discusses the findings in the context of the implications for a lecturer and the factors to consider when deciding on a strategy for remote learning. The paper also analyses student interaction and notes the aspects of remote mathematics support that will have value beyond the pandemic.