The emotional quality of speech in voice services

被引：4

作者：

Maffiolo, V ^{[1
]}

Chateau, N ^{[1
]}

机构：

[1] France Telecom, Human Interact Direct, R&D, F-22307 Lannion, France

来源：

ERGONOMICS | 2003年 / 46卷 / 13-14期

关键词：

speech; emotional quality; free categorization; verbalization; assessment according to criteria; voice;

D O I：

10.1080/00140130300001610892

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

The emotional quality of speech is defined as the global qualitative and hedonic impressions experienced by listeners. This research investigated the emotional quality of speech samples used in voice services. In a first experiment listening tests were conducted using 200 messages generated by 20 female speakers who pronounced two sentences in five elocution styles. Listeners grouped the messages according to similarities in terms of the impression of the messages. Verbal comments regarding hedonic effect on the listener and acoustic parameters of the voices' timbre and intonation were analysed. In a second experiment, the 200 messages were evaluated according to 20 criteria extracted from the first experiment. The results produced a precise perceptive portrait for each sequence, giving a full picture of the listeners' impressions of what they heard. The results can be applied to the design of voice services, as was done for the voicemail of France Telecom Orange.

引用

页码：1375 / 1385

页数：11

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