Software reliability & maintenance concept used for automatic call distributor MEDIO ACD

被引：0

作者：

Popovic, M ^{[1
]}

Kovacevic, V ^{[1
]}

Skrbic, M ^{[1
]}

机构：

[1] Univ Novi Sad, Fac Tech Sci, Dept Comp & Control, YU-21000 Novi Sad, Yugoslavia

来源：

11TH INTERNATIONAL SYMPOSIUM ON SOFTWARE RELIABILITY ENGINEERING, PROCEEDINGS | 2000年

关键词：

fault-tolerant and robust software; software maintenance; and software quality prediction;

D O I：

暂无

中图分类号：

TP31 [计算机软件];

学科分类号：

081202 ; 0835 ;

摘要：

In this paper we present the software reliability and maintenance concept, which we use in the software development, testing. and maintenance process, for automatic call distributor MEDIO ACD. We concept has been successfully applied on systems, which ave installed ann fully operational in Moscow and Saint Petersburg, Russia. In the paper we have concentrated on two main issues. as follows: (i) Set of fault-tolerant mechanisms needed for the system exploitation (error logging, checkpoint-restart, overload protection and tandem configuration support). (ii) MEDIO ACD software maintenance concept, in which qualify of the nerv software update is predicted on the base of current update's metrics and quality, and new update's metrics. This forecast aids software maintenance efficiency, and costs reduction.

引用

页码：336 / 342

页数：7