Hoshin kanri and hoshin process: A review and literature survey

This research is based on a comprehensive survey and review of hoshin kanri (HK) literature. In the research, the lists of elements that characterize HK and elements that distinguish it from the conventional strategic planning are compiled and presented. The seven steps of the hoshin process developed by the GOAL/QPC Research Committee are extended to ten. Discussions of the results of the survey and review are based on these ten steps. This enables us to cover all the key elements of the Western-type or modern HK in our discussions. Many interesting findings are obtained from the research. Most of the findings relate to the shortcomings of modern HK. These shortcomings have their roots in the ways modern HK and its processes are generally presented in literature. Modern HK is greatly shortchanged in its presentations by Western scholars. Most published works on it and its processes fail to adequately cover all the key elements and characteristics that can give it superiority and advantage over the Japanese hoshin. The shortcomings are discussed alongside suggestions and recommendations for improvements.