Tapping intellectual capital for service improvement

被引：0
|
作者：
Beatty, JE
Conners, SL
Day, PR
Martins, CA
Regrain, EA
机构：
来源：
JOURNAL OF PETROLEUM TECHNOLOGY | 2003年 / 55卷 / 11期
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D O I：
暂无
中图分类号：
TE [石油、天然气工业]; TK [能源与动力工程];
学科分类号：
0807 ; 0820 ;
摘要：
Increasingly, operating companies rely on service providers to deliver validated solutions for difficult operational problems. This paper describes a program designed to meet this need and create a quantum leap in operational efficiency and service. The two components of the program are a support organization that links service delivery personnel directly with technology centers and other parts of the field and a knowledge-management (KM) methodology that encourages knowledge sharing and reuse.
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页码：61 / 62
页数：2
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