Assessing the competitive effectiveness of hospitals: The role of quality improvement initiatives

被引:4
|
作者
Yasin, Mahmoud [1 ]
Augusto, Mario [2 ]
Lisboa, Joao [2 ]
Miller, Phillip [1 ]
机构
[1] E Tennessee State Univ, Coll Business, Dept Management & Mkt, Johnson City, TN 37614 USA
[2] Univ Coimbra, Sch Econ, Inst Syst & Robot, P-3004512 Coimbra, Portugal
关键词
hospitals; structural equation modeling; quality; operational and strategic benefits; competitive business methods; MANAGEMENT; IMPACT; PERFORMANCE;
D O I
10.1080/14783363.2010.545552
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
The dynamic relationships relevant to the competitive environment and competitive business methods utilised are examined for a sample of 107 hospitals with different operational characteristics. The data collected was analysed utilising a structural equation modeling approach. The results of the analysis clearly show that the effective implementation of quality improvement initiatives is associated with operational benefits. These operational benefits, in turn, were found to be associated with strategic organisational benefits. The path to these benefits appears to be motivated by environmental changes.
引用
收藏
页码:433 / 442
页数:10
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