CUSTOMERS SERVICE EXPERIENCE IN HOSPITALS: A DIP AND SOS CONSTRUCT OF NEGATIVE ENCOUNTERS

被引：0

作者：

Santos Corrada, Maria de los M. ^{[1
]}

Sosa Varela, Juan Carlos ^{[1
]}

Svensson, Goran ^{[2
]}

机构：

[1] Univ Turabo, Gurabo, PR 00778 USA

[2] Oslo Sch Management, Oslo, Norway

来源：

MARKETING DYNAMISM & SUSTAINABILITY-THINGS CHANGE, THINGS STAY THE SAME | 2015年

关键词：

EMOTIONS; SATISFACTION; DIMENSIONALITY; RESPONSES; JUSTICE;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：283 / 289

页数：7

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