Collaborative IS decision-making: Analyzing decision process characteristics and technology support

The paper presents an analysis of a collaborative decision-making process related to the selection and implementation of a new corporate solution for collaboration and information management in a Norwegian oil company. Several challenges were identified in the decision-making process, related to ensuring continuity between different phases, enabling efficient communication among the different stakeholder groups, and gaining involvement and commitment from the business areas. The analysis also focuses on the utilization of various collaboration technologies in the different phases of the decision-making process. The study contributes to increase our understanding of collaborative IS decision-making processes, and the role of collaboration technologies for supporting these.