Security Challenges of E-Government Adoption Based On End Users' Perspective

In recent years, many countries have used e-government to provide high quality services to their citizens. Thus, a number of studies have investigated user acceptance of e-government through the use of adoption models, such as the Unified Theory of Acceptance and Use of Technology (UTAUT) model. However, these models do not focus sufficiently on security. In order to develop a more security-focused adoption model for investigating user acceptance of e-government, it is important to first understand the security challenges that may inhibit the adoption of e-government. This paper considers these security challenges based on the end user's perspective, identifying the extent of the challenges. For example, 85.5% of the participants agree that there is a lack of user awareness. In addition, 62.4% of the participants believe that culture plays an important role in e-government security. Also, 49.8% of the participants are worried about privacy when using e-government services.