Advanced access to otolaryngology: Lessons learned

被引：1

作者：

Baugh, Reginald F. ^{[1
]}

Alpard, Craig R. ^{[1
]}

Colon, Elizabeth ^{[1
]}

机构：

[1] Scott & White Mem Hosp & Clin, Div Otolaryngol, Temple, TX 76508 USA

来源：

OTOLARYNGOLOGY-HEAD AND NECK SURGERY | 2008年 / 138卷 / 02期

关键词：

D O I：

10.1016/j.otohns.2007.11.002

中图分类号：

R76 [耳鼻咽喉科学];

学科分类号：

100213 ;

摘要：

Reports of experience with implementing advanced access techniques in specialty practices are few in number. In our facility, we were able to demonstrate that patients' access to care improved from >100 days to 72 hours, patient satisfaction increased 22%, and productivity increased 29%. The lessons we learned after the successful implementation of advanced access in an academic otolaryngology practice are presented here. (C) 2008 American Academy of Otolarynaology-Head and Neck Surgery Foundation. All rights reserved.

引用

页码：140 / 142

页数：3

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