Measuring Service Quality in China's Third-party Logistics Industry from the Perspective of International Customers

被引：0
|
作者：
Wang Sheng [1 ]
Zeng Zhenxiang [2 ]
Yin Yutao [1 ]
Huang Chunping [2 ]
机构：
[1] Yanshan Univ, Qinhuangdao 066004, Peoples R China
[2] Hebei Univ Technol, Tianjin 300130, Peoples R China
来源：
PROCEEDINGS OF 2010 INTERNATIONAL CONFERENCE ON LOGISTICS SYSTEMS AND INTELLIGENT MANAGEMENT, VOLS 1-3 | 2010年
关键词：
Service Quality; Third-party Logistics Industry; International Customers; PERCEPTIONS;
D O I：
暂无
中图分类号：
TH [机械、仪表工业];
学科分类号：
0802 ;
摘要：
This paper is mainly aimed to measure service quality in China's third-party logistics industry based on the perception of international customers. The given topic can be considered important to the development of China's third-party logistics industry. A evaluation index system for measuring customer perceived quality in China's third-party logistics industry were designed based on factor analysis and service quantity provided by 3 third-party logistic companies was measured applying fuzzy evaluation methodology.
引用
收藏
页码：1432 / +
页数：2
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