Evaluation of Quality of City Public Passenger Transport Services

被引：0
|
作者：
Rayushkina, Alevtina [1 ]
Shiryaev, Sergey [1 ]
Avdeyuk, Oksana [1 ]
Tarasova, Irina [1 ]
机构：
[1] Volgograd State Tech Univ, Volgograd, Russia
来源：
2017 TENTH INTERNATIONAL CONFERENCE MANAGEMENT OF LARGE-SCALE SYSTEM DEVELOPMENT (MLSD) | 2017年
关键词：
passenger; transport system; city public passenger transport; transport services; evaluation of quality; Analytical Hierarchy Process methods; method of profiles;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
The authors study the methodology of evaluation of service quality of a large system - the system of Volgograd public passenger transport. The offered decomposition and aggregate method of integral evaluation of quality is based on complex combination of quantitative (method of profiles) and qualitative (Analytical Hierarchy Process methods) approaches to measuring the hierarchically structure objects. Based on the received results and on the determined level of quality of the system of city passenger transport, the possible managerial solutions are offered.
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页数：5
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