Use of the performance diagnostic checklist to select an intervention designed to increase the offering of promotional stamps at two sites of a restaurant franchise

被引：19

作者：

Rodriguez, M ^{[1
]}

Wilder, DA ^{[1
]}

Therrien, K ^{[1
]}

Wine, B ^{[1
]}

Miranti, R ^{[1
]}

Daratany, K ^{[1
]}

Salume, G ^{[1
]}

Baranovsky, G ^{[1
]}

Rodriguez, M ^{[1
]}

机构：

[1] Florida Inst Technol, Sch Psychol, Melbourne, FL 32901 USA

来源：

JOURNAL OF ORGANIZATIONAL BEHAVIOR MANAGEMENT | 2005年 / 25卷 / 03期

关键词：

functional assessment; offering of promotional stamps; performance diagnostic checklist;

D O I：

10.1300/J075v25n03_02

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

The performance diagnostic checklist (PDC) was administered to examine the variables influencing the offering of promotional stamps by employees at two sites of a restaurant franchise. PDC results suggested that a lack of appropriate antecedents, equipment and processes, and consequences were responsible for the deficits. Based on these results, an intervention consisting of task clarification, self-monitoring, equipment modification, goal setting, and graphic feedback was implemented and evaluated with a multiple baseline design across settings. The results for restaurant I yielded baseline and intervention means of 25% and 72%, respectively. The results for restaurant 2 yielded baseline and intervention means of 11% and 80%, respectively. Overall, these results suggest that the PDC is a useful tool for guiding intervention selection for performance deficits which occur across more than one site.

引用

页码：17 / 35

页数：19