Monitoring of Business Processes' non Functional Requirements based on Quality of Service

Business areas' managers should have access to business process indicators of their organizations to be capable of obtaining and analyzing information at real time during critical situations. However, the monitoring approaches commonly provided to such managers usually address only indicators at the level of the services implementing the business processes, which are technical measures directed to Information Technology (IT) managers. This paper introduces the StrAli-BAM (Strategic Alignment with Business Activity Monitoring) approach to assist strategic alignment between business and IT through monitoring non-functional business process requirements based on Quality of Service (QoS) levels. StrAli-BAM aims to enable business areas' managers to monitor the execution of business processes by focusing on the indicators that are really sensitive to the execution of business processes. StrAli-BAM consists of: a non functional requirement monitor and an infrastructure for SOA event-based execution and monitoring. This paper was performed following the research method of project science. The proposed approach is evaluated via a proof of concept in an online shopping scenario with non-functional response time requirement monitoring.