The Competencies Gap in Hospital Management in Tehran, Iran: A Cross-sectional Survey

Competent managers are essential to the efficient, effective and responsive of hospitals. This study aims to determine the competencies gaps in hospital management. This cross-sectional survey was carried out using a self-administered questionnaire among 127 hospital managers in the Iran. The questionnaire included 61 items and 11 dimensions. Participants were completed on a five-point scale ranging the level of importance that each proposed competency had in their job and to indicate their proficiency in each skill. Managers felt most competent in terms of legal and ethical issues, health delivery, planning, change management. People management, leadership and strategic management and problem-solving were rated as being most important for the efficient and effective management of hospitals. The gaps were highest for people management (-0.97), leadership and strategic management (-0.82) and problem-solving (-0.80). The least skill gaps were in the areas of legal and ethical issues (-0.31), health service delivery (-0.32) and change management (-0.43). The findings of this study reflect the reality of the management in Iran and the needs of managers and will be helpful in the conceptualization, design and delivery of hospital management programmes aimed at improving current and future management and management capacity in the hospital in Iran.