New customer services: R&D program at EDF

EDF offers industrial. commercial and residential customers more and more services: quality contracts, advices about tariff. fast service for power supply or repairing... New services are planned to be launched and significant R&D programs must be carried out in order to develop technologies needed to fulfill the conditions that these services require. The paper is focused on R&D program in progress at EDF for the development of new services devoted to residential customers. DSM aspects are directly or indirectly included in the three programs described in the paper: the communicating customer interface. the energy controllers. the consumption per end-uses. Most of programs are carried out in the framework of direct cooperation with manufacturers or are done in the framework of european projects with the participation of utilities, manufacturers, universities.