Development and testing of patient satisfaction measure for inpatient psychiatry care

被引：31
|
作者：
Woodring, S
Polomano, RC
Haagen, BF
Haack, MM
Nunn, RR
Miller, GL
Zarefoss, MA
Tan, TL
机构：
[1] Penn State Coll Med, Dept Anesthesiol, Hershey, PA 17033 USA
[2] Penn State Milton S Hershey Med Ctr, Dept Psychiat, Hershey, PA USA
[3] Penn State Milton S Hershey Med Ctr, Dept Nursing, Hershey, PA USA
[4] Penn State Univ, Sch Nursing, University Pk, PA USA
[5] Commonwealth Penn, House Representat, Harrisburg, PA USA
来源：
JOURNAL OF NURSING CARE QUALITY | 2004年 / 19卷 / 02期
关键词：
patient satisfaction; psychiatric satisfaction measure; quality of care; satisfaction with care;
D O I：
10.1097/00001786-200404000-00011
中图分类号：
R47 [护理学];
学科分类号：
1011 ;
摘要：
Patient satisfaction is one of the most important indicators for service excellence. Investigations have been done with population-specific patient satisfaction tools for psychiatric patients; however, there are few published measures for evaluating inpatient care. We developed and tested a 15-item instrument to evaluate the interdisciplinary care model and therapeutic interventions. Results demonstrated reliability and validity of the tool.
引用
收藏
页码：137 / 148
页数：12
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