Success of Multi Criteria Decision Support Systems: The Relevance of Trust

In recent years the concept of trust has found its way into Information Systems research, especially in the field of technology acceptance. Trust is considered an important driver for the success of technologies. In this context, trust is particularly relevant for Multi Criteria Decision Support Systems (MCDSS), due to the inherent complexity of the methods and the often high impact of the underlying decision. In the course of this paper we present a consolidated view on different dimensions of trust and use a multidimensional model to discuss the specific characteristics and dynamics of trust in MCDSS. Using a quantitative empirical study we were able to confirm our theoretical findings and validate the proposed model empirically. After a discussion of the results we conclude our paper and suggest some areas for further research.