Organizational Citizenship Behavior and the Public Service Ethos: Whither the Organization?

被引：25

作者：

Rayner, Julie ^{[1
]}

Lawton, Alan ^{[1
]}

Williams, Helen M. ^{[2
]}

机构：

[1] Monash Univ, Sch Business & Econ, Churchill, Vic 3842, Australia

[2] Swansea Univ, Sch Business & Econ, Swansea SA2 8PP, W Glam, Wales

来源：

JOURNAL OF BUSINESS ETHICS | 2012年 / 106卷 / 02期

关键词：

Organizational citizenship behavior; Public service ethos; New Public Management; LEADER-MEMBER EXCHANGE; JOB-SATISFACTION; MOTIVATION MEASUREMENT; MEASUREMENT SCALE; WORK OUTCOMES; IN-ROLE; PERFORMANCE; PREDICTORS; MANAGEMENT; PROFESSIONALS;

D O I：

10.1007/s10551-011-0991-x

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Public services worldwide have been subject to externally imposed reforms utilizing tools such as financial incentives and performance targets. The adverse impact of such reforms on a public service ethos has been claimed, but rarely demonstrated. Individuals within organizations work beyond their formal contracts of employment, described as Organizational Citizenship Behavior (OCB), to further organizational interests. Given New Public Management reform and the subsequent contextual changes in the way in which public sector organizations are managed and funded, the present study theorizes that OCB directed towards the organization may be 'crowded-out'. This article tests the relationships between public service ethos and OCB and it presents empirical evidence from a study in England (n = 433) of the ability of each dimension of this ethos to predict OCB.

引用

页码：117 / 130

页数：14

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