End to End Operations at the National Radio Astronomy Observatory - art. no. 701612

In 2006 NRAO launched a formal organization, the Office of End to End Operations (OEO), to broaden access to its instruments (VLA/EVLA, VLBA, GBT and ALMA) in the most cost-effective ways possible. The VLA, VLBA and GBT are mature instruments, and the EVLA and ALMA are currently under construction, which presents unique challenges for integrating software across the Observatory. This article 1) provides a survey of the new developments over the past year, and those planned for the next year, 2) describes the business model used to deliver many of these services, and 3) discusses the management models being applied to ensure continuous innovation in operations, while preserving the flexibility and autonomy of telescope software development groups.