A social exchange perspective on why and when ethical leadership foster customer-oriented citizenship behavior

被引：65

作者：

Garba, Omale A. ^{[1
]}

Babalola, Mayowa T. ^{[2
]}

Guo, Liang ^{[3
]}

机构：

[1] Boston Univ, African Studies Ctr, Boston, MA 02215 USA

[2] Australian Catholic Univ, Ctr Sustainable HRM & Wellbeing, Peter Faber Business Sch, Sydney, NSW, Australia

[3] Shandong Univ Weihai, Sch Math & Stat, Inst Computat Social Sci, Weihai, Shandong, Peoples R China

来源：

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2018年 / 70卷

关键词：

Ethical leadership; Customer-oriented citizenship behavior (CCB); Psychological detachment; Felt obligation; Social exchange theory; ORGANIZATIONAL CITIZENSHIP; JOB EMBEDDEDNESS; ABUSIVE SUPERVISION; TURNOVER INTENTION; COMMITMENT; FAIRNESS; IMPACT; SATISFACTION; BIAS;

D O I：

10.1016/j.ijhm.2017.10.018

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Grounded in social exchange theory, we investigated why and when ethical leadership may relate to hospitality employees' customer-oriented citizenship behavior (CCB) by exploring the mediating and moderating roles of felt obligation and psychological detachment from an organization respectively. Using a two-wave sample of 152 employees and their 152 coworkers from 10 hotels in Africa, we found that ethical leadership positively relates to CCB via increased felt obligation. In addition, our results revealed that psychological detachment moderated the ethical leadership and CCB relationship, such that this relationship was stronger when psychological detachment was low (versus high), as mediated by felt obligation.

引用

页码：1 / 8

页数：8

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