Acceptance and acceptability criteria: a literature review

被引：65

作者：

Alexandre, Boris ^{[1
]}

Reynaud, Emanuelle ^{[1
]}

Osiurak, Francois ^{[1
,2
]}

Navarro, Jordan ^{[1
,2
]}

机构：

[1] Univ Lyon, Lab Etud Mecanismes Cognit EA 3082, Inst Psychol, 5 Ave Pierre Mendes France, F-69676 Bron, France

[2] Inst Univ France, Paris, France

来源：

COGNITION TECHNOLOGY & WORK | 2018年 / 20卷 / 02期

关键词：

Tool use; Acceptance; Acceptability; Technology; INFORMATION-SYSTEMS SUCCESS; TECHNOLOGY ACCEPTANCE; USER ACCEPTANCE; BEHAVIORAL INTENTION; PERCEIVED EASE; SELF-EFFICACY; SOCIAL-INFLUENCE; EMPIRICAL-TEST; MCLEAN MODEL; USAGE;

D O I：

10.1007/s10111-018-0459-1

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

One of the common issues related to tool use is to know why certain tools are chosen, accepted and used by users, while others are rejected. The aim of this paper is to find out if there are criteria related to the tool that can explain this decision. This manuscript proposes a literature review about acceptance and acceptability and presents the different historical approaches that have proposed an explanation to this issue (i.e. ergonomics approach, social approach, productivity-oriented approach, hedonic approach, user-experience approach), together with acceptance criteria listed in the field of psychology, ergonomics or cognitive science. Subsequently, a synthetic view and an interpretation of the evolution of the issue of tool acceptance are proposed, along with a new classification of acceptance and acceptability criteria, which consists in grouping criteria present in the literature in four meta-criteria.

引用

页码：165 / 177

页数：13

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