Improving Wait Times in Primary Care Using the Dartmouth Microsystem Improvement Curriculum

被引：3

作者：

Malloy, Christine ^{[1
]}

Little, Barbara Battin ^{[2
]}

Michael, Melanie ^{[3
]}

机构：

[1] Malloy Grp LLC, Venice, FL 34292 USA

[2] Florida State Univ, Tallahassee, FL 32306 USA

[3] Univ S Florida, Tampa, FL USA

来源：

JOURNAL OF NURSING CARE QUALITY | 2013年 / 28卷 / 03期

关键词：

outpatient; patient satisfaction; primary care; quality improvement; wait time;

D O I：

10.1097/NCQ.0b013e31827e7aec

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

Wait times for medical care are a major factor in patient satisfaction with health care. The Dartmouth Microsystem Improvement Curriculum and Plan-Do-Study-Act improvement method were used to address patient dissatisfaction with wait times among patients receiving primary care in a Federally Qualified Health Center. Wait time data were collected for 406 patient visits during the pretest phase and 397 visits during the posttest phase. Improvements in patient satisfaction with waiting room wait time (P = .023) and examination room wait time (P = .009) were achieved.

引用

页码：250 / 256

页数：7

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