Creating Personas on Which to Build Services for Latinx Users: A Proof of Concept

被引：2

作者：

Adkins, Denice ^{[1
]}

Sandy, Heather Moulaison ^{[1
]}

Bonney, Edwin Nii ^{[2
]}

机构：

[1] Univ Missouri, Sch Informat Sci & Learning Technol, Columbia, MO USA

[2] Univ Missouri, Educ Leadership & Policy Anal, 202 Hill Hall, Columbia, MO 65211 USA

来源：

PUBLIC LIBRARY QUARTERLY | 2019年 / 38卷 / 01期

关键词：

Latinx users; personas; public libraries; user experience; user research; LIBRARY USE;

D O I：

10.1080/01616846.2018.1528573

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

The current article presents a proof of concept wherein personas were created that could support library services and collections for Latinx community members in the Midwestern United States. Personas are first described and their use in the library literature is explored. The reproducible method employed in creating the personas is then presented in detail, followed by a short discussion of the results of the persona creation. Next, a high-level discussion of the project is presented, as well as reflections on how librarians can adapt this process in efforts to design products and services to meet the needs of specific groups.

引用

页码：50 / 71

页数：22

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