Business Process Model of Key Performance Indicators Harvesting and Measuring

Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization and on the area of industry. They have to be minded from head of managers, from information systems, from business rules and business inputs and outputs. There are many common and many specific indicators but always they have to be control and systematically measured and kept in special tool and database. The topic of this article is design of the main conception of method of searching, selecting, harvesting and especially systematically maintenance of key indicators performance in SME. The basic inventions are presented by the business process model in notation UML. This model can serve as a baseline of methodological approach to systematical management of business performance. The emphasis is on activities in discussion with processes owners and process modelling. The important part of article is list of possible attributes of performance indicators. The emphasis on SME is important because there is no methodical and systematical approach for management of KPI in this part of companies. I Suppose the most of universities in Czech republic can be involved in SME group of businesses.