AN ASSESSMENT OF SERVICE QUALITY AND ITS EFFECT ON CUSTOMER SATISFACTION IN COMMUNITY PHARMACY STORES

被引：0
|
作者：
Khater, S. M. [1 ]
Nayak, R. [1 ]
机构：
[1] St Johns Univ, Jamaica, NY 11439 USA
来源：
VALUE IN HEALTH | 2012年 / 15卷 / 04期
关键词：
D O I：
10.1016/j.jval.2012.03.1075
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
收藏
页码：A199 / A199
页数：1
相关论文
共 50 条
  • [1] Service quality and its effect on customer satisfaction and loyalty
    Armijos, Dany Yacely Rodriguez
    Huaman, Ana Maria Arista
    Cruz-Tarrillo, Jose Joel
    [J]. REVISTA SAN GREGORIO, 2023, (55): : 65 - 77
  • [2] THE EFFECT OF SERVICE QUALITY AND CUSTOMER INVOLVEMENT ON CUSTOMER SATISFACTION
    Baimuratova, Begimai
    Zhao, Haijun
    Derbisheva, Elmira
    Lei, Tao
    Kyzy, Elzat Arstanbek
    Alieva, Aizada
    [J]. REVISTA GESTAO & TECNOLOGIA-JOURNAL OF MANAGEMENT AND TECHNOLOGY, 2023, 23 : 338 - 351
  • [3] Customer Service Experience and Satisfaction in Retail Stores
    Deshwal, Pankaj
    Krishna, Anish
    [J]. PROCEEDINGS OF THE 10TH INDIACOM - 2016 3RD INTERNATIONAL CONFERENCE ON COMPUTING FOR SUSTAINABLE GLOBAL DEVELOPMENT, 2016, : 3719 - 3723
  • [4] Service quality and customer satisfaction: An assessment and future directions
    Hernon, P
    Nitecki, DA
    Altman, E
    [J]. JOURNAL OF ACADEMIC LIBRARIANSHIP, 1999, 25 (01): : 9 - 17
  • [5] Quality of service and customer satisfaction
    Camps, LM
    [J]. 22ND INTERNATIONAL WATER SERVICES CONGRESS AND EXHIBITION, 2000, 18 (1-2): : 497 - 499
  • [6] The effect of electronic banking service quality on customer satisfaction
    Subahudin, Siti Nor Aqiliyah Binti
    Shahrom, Melissa
    [J]. ROMANIAN JOURNAL OF INFORMATION TECHNOLOGY AND AUTOMATIC CONTROL-REVISTA ROMANA DE INFORMATICA SI AUTOMATICA, 2023, 33 (02): : 35 - 46
  • [7] A study of the Effect of Logistics Service Quality on Customer Satisfaction
    Zheng, B
    Dong, DH
    [J]. PROCEEDINGS OF THE 12TH INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT, VOLS 1 AND 2: MODERN INDUSTRIAL ENGINEERING AND INNOVATION IN ENTERPRISE MANAGEMENT, 2005, : 383 - 386
  • [8] The effect of mobile service quality dimensions on customer satisfaction
    Ozer, Alper
    Argan, Mehpare Tokay
    Argan, Metin
    [J]. PROCEEDINGS OF 9TH INTERNATIONAL STRATEGIC MANAGEMENT CONFERENCE, 2013, 99 : 428 - 438
  • [9] THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN CATERING INDUSTRY
    Nieh, Fang-Pei
    [J]. ACTUAL PROBLEMS OF ECONOMICS, 2012, (128): : 421 - 430
  • [10] The Effect of Product Knowledge and Service Quality on Customer Satisfaction
    Al Idrus, Salim
    Abdussakir, Abdussakir
    Djakfar, Muhammad
    Al Idrus, Shofiyah
    [J]. JOURNAL OF ASIAN FINANCE ECONOMICS AND BUSINESS, 2021, 8 (01): : 927 - 938
12345