Satisfaction among patients attending the continuity of care clinic in West Bay health center in Qatar

Background: Patient satisfaction is an important element into assessing quality of health care facilities. Levels of satisfaction affect the shaping of the health system. A satisfied patient is more likely to develop a deeper and longer lasting relationship with their medical provider, leading to improved compliance, continuity of care, and ultimately better health outcomes. Objective of the Study: To assess the level of patient satisfaction in continuity care clinics at Wwest Bbay health center. Methods: Descriptive cross-sectional study to assess patient satisfaction regard continuity care clinics in Wwest Bbay health center; two hundred patients were asked to fill out the short form of patient satisfaction questionnaire (PSQ 18). Results: Patients were satisfied in all domains of patient satisfaction questionnaire however the lowest scores in the domains were for interpersonal manner (3.54 +/- 0.74) and time spent (3.80 +/- 0.78). Females have a significant score (4.6 +/- 0.6) in general satisfaction domain while chronic patients report borderline significant score (4.1 +/- 0.5) in technical quality domain. Conclusion: Patient satisfaction scores were appropriate in all domains of care in continuity care clinics but more attention must be focused on training in regard to interpersonal communication and quality projects to improve time spent in health centers.