When do they become satiated? An examination of the relationships among winery tourists' satisfaction, repeat visits and revisit intentions

被引:36
|
作者
Park, Jeong-Yeol [1 ]
Bufquin, Diego [1 ]
Back, Robin M. [1 ]
机构
[1] Univ Cent Florida, Rosen Coll Hospitality Management, Orlando, FL 32816 USA
关键词
Winery tourism; Revisit intentions; Repeat visits; Satisfaction; Socio-demographic characteristics; Hedonic adaptation; VARIETY-SEEKING; SERVICE QUALITY; BEHAVIORAL INTENTIONS; MODEL; EXPERIENCE; CONSEQUENCES; DESTINATIONS; ADAPTATION; DIMENSIONS; EMOTIONS;
D O I
10.1016/j.jdmm.2018.04.004
中图分类号
F [经济];
学科分类号
02 ;
摘要
Based on the tenets of hedonic adaptation, this study examines the inverted U-shaped relationship between tourists' repeat visits and revisit intentions at a historic winery in Spain, as well as the moderating influence of satisfaction. Additionally, the effects of visitors' socio-demographic characteristics and winery attributes on satisfaction are also assessed. Results suggest that after a certain number of repeat visits, the revisit intentions of winery tourists start to diminish significantly. Moreover, in comparison to tourists that have low satisfaction, it takes a higher number of repeat visits for highly satisfied tourists' revisit intentions to start decreasing. Regarding the winery, two different attributes (i.e. winery tour/wine tasting, overall ambiance) impacted visitors' satisfaction. Likewise, participants' age, gender and country of residence also affected satisfaction. Theoretical and practical implications are discussed in detail.
引用
收藏
页码:231 / 239
页数:9
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