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When do they become satiated? An examination of the relationships among winery tourists' satisfaction, repeat visits and revisit intentions
被引:36
|作者:
Park, Jeong-Yeol
[1
]
Bufquin, Diego
[1
]
Back, Robin M.
[1
]
机构:
[1] Univ Cent Florida, Rosen Coll Hospitality Management, Orlando, FL 32816 USA
关键词:
Winery tourism;
Revisit intentions;
Repeat visits;
Satisfaction;
Socio-demographic characteristics;
Hedonic adaptation;
VARIETY-SEEKING;
SERVICE QUALITY;
BEHAVIORAL INTENTIONS;
MODEL;
EXPERIENCE;
CONSEQUENCES;
DESTINATIONS;
ADAPTATION;
DIMENSIONS;
EMOTIONS;
D O I:
10.1016/j.jdmm.2018.04.004
中图分类号:
F [经济];
学科分类号:
02 ;
摘要:
Based on the tenets of hedonic adaptation, this study examines the inverted U-shaped relationship between tourists' repeat visits and revisit intentions at a historic winery in Spain, as well as the moderating influence of satisfaction. Additionally, the effects of visitors' socio-demographic characteristics and winery attributes on satisfaction are also assessed. Results suggest that after a certain number of repeat visits, the revisit intentions of winery tourists start to diminish significantly. Moreover, in comparison to tourists that have low satisfaction, it takes a higher number of repeat visits for highly satisfied tourists' revisit intentions to start decreasing. Regarding the winery, two different attributes (i.e. winery tour/wine tasting, overall ambiance) impacted visitors' satisfaction. Likewise, participants' age, gender and country of residence also affected satisfaction. Theoretical and practical implications are discussed in detail.
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页码:231 / 239
页数:9
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