Public participation in the Helsinki Crosstown Artery Project

The paper reports on citizen participation in the planning of Helsinki Crosstown Artery in the early 1990s. The project had difficult beginnings: there was disagreement on benefits and costs, a broad-based mistrust, and an externally prepared work program which sought to resolve these emotional disagreements using technical information. The citizen participation program consisted of Open Houses preceded by a newsletter, newspaper advertisements, a 1-800 Number hotline, and a responsiveness summary. Additional techniques were used as necessary. The design of the citizen participation program was sound and inexpensive, provided for continuous evaluation, and drove the planning work. Substantial informed consent was created in the project. The main conclusion from the present case study is this: in planning and in public participation emotional issues dominate and can rarely be solved by ''rational'' studies. The citizen participation technique evolved during the study is transferable and has broad planning implications.