USING VIRTUAL INTERACTIONS TO ENHANCE THE TEACHING OF COMMUNICATION SKILLS TO INFORMATION TECHNOLOGY STUDENTS

This article examines the use of virtual interactions in a Communication class at Cape Peninsula University of Technology (CPUT) - South Africa. It seeks to demonstrate how synthesising virtual and other computer-assisted exercises and traditional classroom-based activities can enhance the teaching and learning of communication concepts. The article is based on the experiences of first year Information Technology (IT) students in the Faculty of Informatics and Design at CPUT and the data was gleaned from observations, questionnaires and course reflections during one semester of an academic year. The article argues that despite the burgeoning interest in computer-centered teaching and learning at CPUT, traditional methods of teaching are still valuable given the differences in the learning styles and technological experiences of its students. In this light, the article proposes 'complementarity' as the most expedient approach because it can cater for the diversity in this learning space as well as promote quality peer interactions and collaborative learning. It can also transform the process of learning into an invigorating experience especially since this cohort of students is dispassionate about Communication.