IMPLEMENTATION OF INFORMATION SYSTEMS: WEAKNESS IN HUMAN FACTORS AS CRITICAL SUCCESS FACTORS

Computer based information systems have become an integral part of modern organizations, but many systems don't perform successfully or are not used at all. Implementation process plays a big role in success or failure of information system. For that reason the implementation process cannot be considered only as a technical task because most systems that are very advanced in technical point of view are unsuccessful in performing their intended task in organization. Organizations, generally, tend to use the technology to its best potential in order to achieve competitive advantage and improve quality of service. In order to achieve this they need a strong and consistent information system, and this cannot be accomplished with unsuccessful or partly successful system. One of the main cause of unsuccessful system is improper implementation, and this circumstances will prevent the organizations in achieving their desired benefits, despite the fact that the information system is performing their daily tasks and functions. The success of the Information system can be measured by the level of which the information systems fulfill their intended goal and achieve their intended benefits. In accordance to this, the implementation of information systems should be treated as change management and more of the attention to be placed on different management aspects of the process: technical, human and organizational. Research done in this paper reflects the problems during implementation of different specific information systems, addressing human factors as critical success factors influencing successful implementation. Weakness in human factors analyzed in this research should help organizations develop a implementation strategy or can be used as a base for further research.