Challenges to e-Government Applications: A Delphi Study

A three-round electronic Delphi survey addressing 20 issues, completed by 41 e-Government panel members was conducted to establish the relative importance of issues or factors affecting the use of this technology. The outcome measures were the relative importance and the level of agreement of the panel members on the e-Government enablers (presented as statements) to the success of e-Government applications. All the issues presented in this study were regarded as being relatively important by the participants. In addition open-ended comments were collected from the participants. Having establishing importance, the issues were thematically classified. The classification in order of rank importance is: system obstacles to success; relationships between key actors; drivers for change; gaps in understanding; and managing stakeholders. The high level of agreement among the expert panel members indicates particular themes and priorities that need to be addressed in understanding the challenges faced in the implementation of e-Government applications.