The Effect of Emotional Intelligence and Work Life Balance on Organizational Citizenship Behavior with Career Development as Mediating Variable (A Case Study at PT. Bank Pembangunan Daerah (BPD) Head Office and Main Branch, Padang)

This study aims to analyze the effect of emotional intelligence and work life balance on organizational citizenship behavior with career development as mediating variable at PT. Bank Pembangunan Daerah (BPD) Head Office and Main Branch, Padang. This study uses quantitative descriptive method with primary and secondary data obtained through observation, interviews, and questionnaires to 195 employees as respondents. The data analyzed by Path Analysis using SPSS software. The result shows that emotional intelligence and work life balance has a significant effect on career development. Moreover, career development, emotional intelligence, and work life balance also have significant effect on organizational citizenship behavior. Few studies have discussed on direct effect of single variable (e.g. emotional intelligence, work life balance, career development) on organizational citizenship behavior. However, this is the first study to investigate career development as mediating variables that play the effect of emotional intelligence and work life balance on organizational citizenship behavior. Emotional intelligence and work life balance are treated as independent variables and organizational citizenship behavior as the dependent variable and career development as mediating variables.