MANAGING INSIGHTS: A REPOSITORY FOR PROCESS ANALYTICS, OPTIMIZATION AND DECISION SUPPORT

The success of many large businesses depends on quality of their business processes. Consequently, there are numerous approaches to the analysis and the optimization of these processes. The focus of most of these approaches is, however, on the generation and monitoring of basic metrics, such as the process duration. Further, analysis results are typically considered to be "one-off" efforts, without giving too much thought to reuse. Together, these two factors can have a negative impact on the business process quality, as improvements are either not discovered at all or might be not considered when the context changes. To address this issue, this paper presents an insight-oriented process repository that centrally captures insights based on standardized metrics, data integration and mining methods as well as graph analysis algorithms. The usefulness of this approach is demonstrated in an application to process optimization