The Psychological Hotline Services Quality Survey during the Pandemic of COVID-19 in Mainland China

被引：3
|
作者：
Lin, Xiubin [1 ,3 ]
Swift, Joshua [2 ]
Cheng, Yin [1 ,3 ]
An, Qin [4 ]
Liang, Hong [5 ]
Wang, Yangsheng [3 ]
Jia, Xiaoming [4 ]
机构：
[1] Cent China Normal Univ, Sch Psychol, Key Lab Adolescent Cyberpsychol & Behav CCNU, Key Lab Human Dev & Mental Hlth Hubei Prov,Minist, Wuhan 430079, Peoples R China
[2] Idaho State Univ, Dept Psychol, Pocatello, ID 83201 USA
[3] Hubei Oriental Insight Mental Hlth Inst, Wuhan 430070, Peoples R China
[4] Beijing Inst Technol, Sch Humanities & Social Sci, Beijing 100081, Peoples R China
[5] Beijing Huilongguan Hosp, Beijing 100096, Peoples R China
来源：
INTERNATIONAL JOURNAL OF MENTAL HEALTH PROMOTION | 2020年 / 22卷 / 03期
关键词：
Psychological hotlines; service quality; COVID-19; China;
D O I：
10.32604/IJMHP.2020.011128
中图分类号：
R1 [预防医学、卫生学];
学科分类号：
1004 ; 120402 ;
摘要：
The outbreak of the COVID-19 pandemic has provoked a significant amount of panic due to dramatic changes in daily routines for residents all over China In response, more than 600 psychological hotlines have been built or modified and have supplied mental health services for the public. Regarding the service quality of the hotlines, a survey has been conducted to investigate the running of hotline services during the COVID-19 pandemic. The results reveal that the more successful hotlines all had better trained hotline counselors, and in the meanwhile, the key features of providing supervision arrangements and training resources. Moreover, the referral list should be adjusted according to the accessibility of the recourses during the pandemic.
引用
收藏
页码：109 / 113
页数：5
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