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WHY DO ORGANIZATIONS FAIL IN IMPLEMENTING MANAGEMENT PRACTICES? AND HOW DEPLOYING SUCCESSFUL TQM PROGRAMS IMPROVE THEIR OPERATIONAL PERFORMANCE?
被引:0
|作者:
Bolbol, Islam
[1
]
机构:
[1] Univ Pecs, Doctoral Sch Business Adm, Pecs, Hungary
来源:
关键词:
Total Quality Management (TQM);
Customer Satisfaction;
Employees Involvement;
Continuous Improvements;
Management Practices;
Operational Performance And Quality;
QUALITY;
DYNAMICS;
MODELS;
D O I:
暂无
中图分类号:
C93 [管理学];
O22 [运筹学];
学科分类号:
070105 ;
12 ;
1201 ;
1202 ;
120202 ;
摘要:
Attaining an excellent operational performance is still considered as a great challenge for several organizations where many of them fail in achieving high levels of performance and quality, although that they claim to implement several management practices. Thus, this paper discusses why organizations fail in implementing management practices such as Total Quality Management (TQM) program in which they tend to implement a particular management practice to correct certain fragilities in their operations where managers make a massive mistake and identically define their problems in term of starting and ending points. Meanwhile, these management practices must be implemented according to firms' capabilities and present opportunities as well as in dynamic and prolonged frameworks rather than static and short-term frameworks. Also, this paper reviews several examples of deploying TQM principles within organizations where selected empirical studies will be illustrated that focusing on achieving high levels of operational performance and quality through implementing successful TQM practices at organizations wherein some sample firms that are implementing these TQM practices would get more operational income and sales growth with 107% and 64%, respectively; compared to the control firms that they do not implement any TQM practices of only 49% and 24% for their operating income and sales growth, respectively. Furthermore, these TQM practices made companies got better cost control, higher employment growth, and total assets increase.
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页码:94 / 105
页数:12
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