Critical Success Factors for the of Acceptance and Use of an LMS The Case of e-CLASS

Nowadays, as e-learning is increasingly used in education, it is useful to know what are the critical factors for its successful implementation in higher education institutes. This research has two main objectives. The initial objective is to clarify and categorize the Critical Success Factors (CSF) of education with the use of a Learning Management System (LMS) from the perspective of students and then to investigate the relationships among these factors, suggesting a new causal model. To achieve the above objectives, an extensive, detailed and systematic study of available literature sources was held. Then, the critical success factors were separated in four (4) broad categories: instructors' characteristics, students' characteristics, information and communications technology used and technical support provided by the technical staff. Each factor contains a number of deterministic variables which were adopted mainly by previous studies. Also, for the collection of data for analysis, a questionnaire was distributed to students who use the LMS. Technical multivariate analysis was used to examine the relevance of each variable determinant factor, while for the evaluation of the causal model, structural equation systems were used.