Supporting the next generation of mission-critical systems

The changing cycles of IT system deployment require a review of ideas and a renewal of methodologies for support and service delivery. The previous swing to distributed, open-systems computing of the last 20 years has reversed, and a new generation of systems consolidation has begun. The ubiquitous growth of the Internet and increasing costs of server management have led customers to consider replacing their many small, dispersed servers with new, larger, and more flexible centralized mainframe-like systems. Distributed systems now restrict efficient growth and business agility because of their excessive management costs, duplication of resources, and fragmented use of applications. The Internet has shown it is no longer necessary to put processing power physically close to the end user. Today's systems must still meet local requirements, but to remain competitive, businesses must aspire to a more common consolidated goal of best business practice. Fujitsu has revised its service and support structure to improve support for the enterprise-class, open-system, mission-critical server PRIMEQUEST. This improvement minimizes the Total Cost of Ownership (TCO) through new, open-systems-based consolidation strategies and world-best application deployment.