Co-developing a Roadmap towards Precision Medicine: Measuring the Maturity of BI in Healthcare

Business Intelligence (BI) has the potential to disrupt the processes through which healthcare services are offered by healthcare agents. Despite this key role, most healthcare organisations fail in extending BI suites from the pilot niches in which these digital solutions are usually developed and tested to larger domains. In fact, healthcare practitioners lack comprehensive models suggesting the priorities to be followed in the progressive development of a BI solution. This paper aims to start filling these gaps by developing a model through which: (i) to measure and increase the maturity of BI solutions within healthcare organisations; (ii) enable extensive processes of benchmarking and continuous improvement. Purpose - To enable extensive processes of benchmarking and continuous improvement in healthcare organisations. Design/methodology/approach - In order to accomplish the paper's goals we built upon a Clinical Inquiry Research, a well-defined collaborative form of research. Originality/value - we captured the relationships among the components of the BI solution (especially those among different development areas)-depicting the different interactions in terms of interdependencies and synergies to be leveraged for successfully extending BI solutions to larger domains. Practical implications - The development of the BI maturity model and the relative assessing questionnaire, which are specific for the healthcare industry.