Analyzing of bus service in Hanoi, Vietnam

This paper presents the systematic method to improve inefficient and ineffective bus operations through the performance analysis in Hanoi. Bus operations and characteristics were conducted and compared among bus routes. In addition, questionnaire surveys were employed on the bus users and their perceptions toward the bus service. Furthermore, the performance indicators through resource, service efficiency and effectiveness were analyzed on bus routes and their performances were compared among bus companies. Also, GIS package, Map Info, was employed as a tool to clearly identify the operating deficiencies and the causes of poor operations of these bus routes. It was found that 90 percent of bus routes were identified as deficient. The poor performance operational characteristics in this study were low service distance, insufficient bus operation, poor social effectiveness and low passenger trips. Therefore, to minimize these deficiencies, recommended measures were proposed improve the bus services in Hanoi.