Supporting Community Health Workers in India through Voice- and Web-Based Feedback

被引：24

作者：

DeRenzi, Brian ^{[1
]}

Dell, Nicola ^{[2
]}

Wacksman, Jeremy ^{[3
]}

Lee, Scott ^{[4
]}

Lesh, Neal ^{[3
]}

机构：

[1] Univ Cape Town, Rondebosch, South Africa

[2] Cornell Tech, New York, NY USA

[3] Dimagi Inc, Cambridge, MA USA

[4] Harvard Univ, Cambridge, MA 02138 USA

来源：

PROCEEDINGS OF THE 2017 ACM SIGCHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS (CHI'17) | 2017年

关键词：

ICTD; HCI4D; CHW; ASHA; community health; mHealth;

D O I：

10.1145/3025453.3025514

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

Our research aims to support community health workers (CHWs) in low-resource settings by providing them with personalized information regarding their work. This information is delivered through a combination of voice-and web-based feedback that is derived from data already collected by CHWs. We describe the in situ participatory design approach used to create usable and appropriate feedback for low-literate CHWs and present usage data from a 12-month study with 71 CHWs in India. We show how the system supported and motivated CHWs, and how they used both the web- and voice-based systems, and each of the visualizations, for different reasons. We also show that the comparative feedback provided by the system introduced elements of competition that discouraged some CHWs while motivating others. Taken together, our findings suggest that providing personalized voice- and web-based feedback could be an effective way to support and motivate CHWs in low-resource settings.

引用

页码：2770 / 2781

页数：12

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