From Data to Decisions: A Case Study of Capability Assessment in a Health Organisation

The value proposition of data analytics tools and systems is that they enable improved decision making and better understanding of business processes and customer experience. However, many organisations struggle to implement and utilise data analytics tools as they underestimate the requirements for organisational capabilities to support the adoption of data management systems. This case presents a health organisation going through a data driven transformation of processes. The Health Board has made significant investments in data visualisation and analytical tools. However, the use of data in making decisions and delivering services has been limited. This paper assesses current use of the data analytics and management tools within the organisation based on interviews, observations and documentations. This data is then analysed within a context of data driven decision making framework to identify existing strengths and capabilities and areas for improvement. The case study illustrates the importance of integration of management and technical capabilities within the organisation.