Trust and etiquette in high-criticality automated systems

被引：157
|
作者：
Parasuraman, R [1 ]
Miller, CA
机构：
[1] Catholic Univ Amer, Cognit Sci Lab, Washington, DC 20064 USA
[2] Smart Informat Flow Technol Inc, Minneapolis, MN USA
来源：
COMMUNICATIONS OF THE ACM | 2004年 / 47卷 / 04期
关键词：
D O I：
10.1145/975817.975844
中图分类号：
TP3 [计算技术、计算机技术];
学科分类号：
0812 ;
摘要：
The effects of one dimension of etiquette on human-automation interaction are discussed. Inappropriate levels of trust in automation can be interpreted as resulting from etiquette violations and can impact efficiency and safely. The study indicates that performance in the low etiquette conditions was as good as the the high reliability etiquette condition. The results provide support for the intriguing notion that good automation etiquette can compensate for low automation reliability.
引用
收藏
页码：51 / 55
页数：5
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