REDISCOVERING PUBLIC SERVICE MOTIVATION WITHIN PUBLIC ORGANIZATIONS

Public organizations have to rediscover the importance of public interest as result of dialogue and respect for people and sustain the public service motivation of employees for managing change and promoting collaborative relationships with citizens moving towards a better responsiveness. Training and education contribute to hybridize the administrative and organizational culture of public institutions overcoming legalistic and bureaucratic logics by exerting influence on ethics and behaviors of public employees for driving change.